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WHAT TO EXPECT
& FAQs

What to expect

1) This is only a screening to determine urgency and next steps. Additional in-person appointments might be needed to confirm a diagnosis.

2) Since we are collecting your medical history and images before your screening, our team is able to save you time, which means appointments are approximately 10 minutes long.

3) We can only examine one skin issue at a time. However, we encourage you to schedule additional appointments during your initial screening.

4) We will send you an email with appointment details within one business day once the medical forms are completed. Appointments with specialists are typically scheduled within 24 to 72 hours of when we receive your medical forms. 

 

Frequently asked questions

Is the website secure?

Yes! Whether it be email, prescriptions, or diagnoses, we hold ourselves to the same government standards as any “brick & mortar” medical clinic and are compliant with all Ontario regulations when it comes to the privacy and security of our patient’s digital information.

You can read our privacy policy here.

Does GetSkinHelp.com cost anything?

No. If you have an Ontario Insurance Health Plan (OHIP), University Health Insurance Plan (UHIP), or Blue Cross card you are covered.

Will I get an official diagnosis if I use GetSkinHelp.com?
No. GetSkinHelp.com is a skin cancer screening service that bypasses the long waiting lists to connect patients with a skin cancer specialist in a matter of days, sometimes even hours.

What will happen is that during your online video conference, the doctor will look at your skin abnormality and suggest next steps. That might involve a more thorough, in-person examination that could include tests such as a biopsy.

How much of my medical history do I need to submit?
Share with us only what you feel comfortable in sharing.
Can I use my phone to take a picture of the skin abnormality, or do I need a special tool?
Your phone’s camera will do.
How many images should I submit?

We ask that you send us at least three pictures that are in clear and in focus. All pictures should contain one point of reference, like a coin or a ruler, and at least one picture should indicate where on your body the skin condition can be found.

Can I submit images for more than one skin abnormality?
No. We ask that you for your initial screening you show us only your biggest concern. However, do not hesitate to schedule additional appointments with the doctor during your screening.
Can I also register a loved one and submit their images?

Definitely. In fact, we encourage people to help loved ones who may not be tech-savvy and guide them through the process.

Are my images and my medical history secure?

Yes! As we are an Ontario-based company, we must adhere to all provincial and national regulations dealing with the safeguarding of medical data, privacy, and security.

How will I be able to connect with a doctor online?
We will send you an email once you complete the registration with detailed information about your appointment, including a link that will lead you to an online video conference (when the time comes) where you and your doctor will discuss your concerns.

Or you can click here when it is time for your screening and enter the virtual waiting room. The doctor to let you in when they are ready.

Is my personal data protected?
Yes. We are governed by the same Ontario Ministry of Health regulations on the proper handling of personal data as any other medical establishment. That means your privacy is protected by the highest government standards.

Contact Us

Do not hesitate to if you have any other questions or concerns.

Telephone: 1.833.272.7546 (SKIN)
Email: info@getskinhelp.com

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